プライバシーポリシー

This Privacy Policy explains how Engews ("we", "us", or "our") collects, uses, discloses, and protects your personal data when you use our language learning website, mobile applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide, improve, and personalize our language learning services.

1.1 Information You Provide

Account Information: Name, email address, username, password, and profile details.
Learning Data: Language preferences, proficiency level, progress, exercises completed, and assessment results.
Communications: Messages sent to us, feedback, support requests, and survey responses.
Payment Information: Billing details and transaction data (processed securely by third-party payment processors; we do not store full payment card details).

1.2 Information Collected Automatically

Usage Data: Pages visited, features used, session duration, and interaction data.
Device & Technical Data: IP address, browser type, operating system, device identifiers, and language settings.
Cookies & Similar Technologies: Used to enable core functionality, analytics, and personalization.

1.3 Information from Third Parties

Authentication Providers: If you sign in using third-party services (e.g., Google, Apple).
Analytics & Advertising Partners: Aggregated or pseudonymized data about usage and engagement.

2. How We Use Your Information

We use your information for the following purposes:

To provide and operate the Service
To personalize language learning content and recommendations
To track learning progress and performance
To communicate with you about updates, support, and administrative messages
To process payments and manage subscriptions
To improve and develop new features
To ensure security, prevent fraud, and comply with legal obligations

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

Contractual Necessity: To provide the Service
Consent: For optional features, marketing, and cookies where required
Legitimate Interests: To improve and secure our Service
Legal Obligation: To comply with applicable laws

4. Sharing of Information

We do not sell your personal data. We may share your information with:

Service Providers: Hosting, analytics, customer support, and payment processing
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Authorities: When required by law or to protect rights, safety, and security

All third parties are required to protect your data and use it only for specified purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential site functionality
Remember preferences and settings
Analyze usage and performance
Deliver relevant content

You can manage cookie preferences through your browser settings or cookie consent tools where available.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate or incomplete data
Delete your personal data
Restrict or object to processing
Withdraw consent at any time
Receive a copy of your data (data portability)

To exercise your rights, please contact us using the details below.

9. Children’s Privacy

The Service is not intended for children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal data from children without parental consent.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Last updated: 11 February 2026